MISY REFUND POLICY
14-Day Return Policy
We want you to shop with confidence at MISY.
We accept returns within 14 days of delivery for eligible items.
ELIGIBILITY FOR RETURNS
To be eligible for a return, items must be:
✔ Unused and unopened
✔ In original packaging
✔ In the same condition as received
For hygiene and safety reasons, opened or used beauty products cannot be returned or exchanged unless they arrive damaged or defective.
NON-RETURNABLE ITEMS
The following items are final sale:
- Clearance or discounted final sale items
- Products without original packaging
- Items marked as non-returnable at checkout
Return Shipping Cost
Return shipping cost is the responsibility of the customer. Customers are responsible for paying for return shipping fees to send items back to our facility.
Return Mailing Address
MISY Inc
1915 Bath Avenue, Brooklyn, New York 11214, United States
HOW TO INITIATE A RETURN
To start a return, please contact our support team at:
📧 info@misystore.com
Please include your order number and reason for return.
Our team will review your request and provide return instructions.
REFUND PROCESS
Once your returned item is received and inspected:
- Refunds are typically processed within 3–5 business days
- Refunds will be issued to your original payment method
- You will receive a confirmation email once the refund is completed
ABOUT OUR OPERATIONS
MISY is a US-based beauty retailer operating from our fulfillment center in the United States. All returns are processed locally to ensure a smooth and reliable customer experience.
UNAUTHORIZED RETURNS
Returns sent without prior approval may not be accepted.
We appreciate your understanding and support.